Subject: Trainer Candidate - Shiva Shinde
From: Shiva Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 12:40:23 -0400

Tech Support
Test

Name

Shiva
Shinde

E-mail

[email-masked]

Phone Number

(+91) 7838879560

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida West

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Paytm Services Private Limited, Paytm

Operation executive

NA

19000+allowance

Previous Employer 1

Netambit : CLIENT - ONE97
Communication Ltd

Operation executive

01/03/2020

19000+allowance

Previous Employer 2

Quess Corp Ltd ; CLIENT -
ONE97 Communication Ltd

Operation executive

10/09/2018

19000+allowance

If Selected, how much
time do you need to join?

1 month

Please briefly describe your work experience specifically in
training?

Handling 80+ cases daily on salesforce(CRM), with
duties including their concern regarding there cashback/transaction on 3rd party
merchant like: Zomato,Swiggy,Irctc and provide training session to newly joined
candidate and give feedback session to team member and coordinate with KAM over
call/email if there is discrepancy with the T&C of the offer, maintain data
On Ms excel and working on FRT to get it reduced

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Pendency is the major factor while handling the
team where 3000+ cases in the queue daily and to close them in a 14 team member
who are bound with there shifts so that the FRT of the cases don't hit and
coordinate with KAM(key account manager)over a call if they don't replied on
email to make changes in there offer T&C

so that the proper resolution conveyed to the

customer by the team member and waving off cases which are not related to our
vertical and managing team member issues related to shifts this is hard
situation while managing the team.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service experience is when you
provide the “extra mile” for the customer. Providing what the customer needs
but also going out of your way to do it. It also to make the customer very
happy. whereas Good customer service typically means providing timely,
attentive, upbeat service to a customer, and making sure their needs are met in
a manner that reflects positively on the company or business.

What
according to you makes you a good candidate for this position?

I am confident that I am a good fit for this position for
several reasons, but most specifically because of my dedication to going above
and beyond in a job. I am committed to learning any new skills on my own to
succeed in this role I know that you are seeking a self-motivated individual for
this job, and I am that candidate.

On a scale of 1 - 5
please rate your fluency in spoken English

3