Subject: Trainer Candidate - Anjali Dhir
From: Anjali Dhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 12:20:14 -0400

| | Tech Support Test

Name | Anjali Dhir
E-mail | [email-masked]
Phone Number | (91) 7503802892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gartner | Client success specialist | Na | 58000
Previous Employer 1 | American express | Lead CCP | 9 aug 2019 | 35000
Previous Employer 2 | Wipro | Associate | 12 June 2013 | 15000

If Selected, how much time do you need to join? | Two months

Please briefly describe your work experience specifically in training?

I have been training new hires since I was promoted to Lead CCP on American Express. I have been reaponsible for their weekly audits as well as preparing them to hit floor.
When I was hired at Gartner, I was the pilot associate, so I am also responsible for training new hires over here and doing their bi-monthly audits.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation to train the team was to do it for the first time in a virtual setting. While you are interacting with new people face to face, you can gage their comfort level, hang out with them more often and make them feel truly welcomed at an organisation. Doing this virtually was a big challenge as I was myself only 5 months in the process. However, daily efforts to interact with them made the training successful.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service : answering the query mentioned by client.
Great customer service : Making them aware of few extra things to make sure they don't have to reach us again.

Good customer service : handling the call on time.
Great customer service : handling the call on time and making sure apologies and greetings are shared.

What according to you makes you a good candidate for this position? | My professional exposure and my confidence and flexibility to learn new things quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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