Subject: Trainer Candidate - sarabjeet singh
From: sarabjeet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 07:26:42 -0400

| | Tech Support Test

Name | sarabjeet singh
E-mail | [email-masked]
Phone Number | (+91) 9999721226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pyramid IT Consulting | Assistant Manager | Depends | 65000
Previous Employer 1 | ETeam | Assistant Manager | 12th of October | 48000
Previous Employer 2 | Net2Source | Sr. VnA Trainer | 12th of July | 45000

If Selected, how much time do you need to join? | A week

Please briefly describe your work experience specifically in training?

Content development
Classroom Sessions/Virtual Sessions
Prepairing and conducting assessments
Hiring
Managing LMS - MIS
Facilitating Mentorship programs
Refresher sessions on communication plus process
Making strategies for Organizational development
Counseling
Feedback and coaching
Bringing new strategies to engage the trainees

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Convincing the delivery team for a time slot to train their team members by talking past experiences and numbers

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Listening
Taking ownership
Going the extra mile to help your customer
Learning from past mistakes

What according to you makes you a good candidate for this position? | My passion for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |