Subject: Fwd: Trainer Candidate - Vivekanand Kaul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 21 Jul 2021 04:23:16 -0700 (MST)

Hi Ma'am, 

He is having total 15 years of experience. 
He started with HCL in BT Process as a CCE but within 1 year he got promoted as a Quality Auditor. After working 4 Years with HCL he moved to Amex but as a TSE. Because BT got rampdown in HCL So he have to move to another organization and he joined as a TSE. In Amex he started as a TSE but later he was into Quality and Training also but not on papers. After working there for 4 years he moved to EXL as a Quality Assurance executive from last 3 years he is working as a Quality Analyst. 
Now he is looking for a change because the project for which he is working may got ramp down. and he dont want to go back into calling or any executive profile. 
His current salary is 44000/- 
Expecting as per company. 
And notice period is of 45 days which he can negotiate upto 30 days 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 17, 2021, at 2:43 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vivekanand Kaul 
E-mail 	[email-masked] 
Phone Number 	(+91) 9953933314 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Greater Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	EXL Service 	Quality Assurance 		43000 
Previous Employer 1 	American Express 	Escalation desk 	July/2018 	35000 
Previous Employer 2 	HCL Technologies 	Quality Analyst 	August/2014 	27000 
If Selected, how much time do you need to join? 	45 Days 
Please briefly describe your work experience specifically in training? 	Across my work experience i have excelled in the field of work and self nominated for Process Excellence projects within the Operations domain. 

Not been nominated as a trainer on paper per say, but with the years of learning and developing my knowledge base across telecom customer service, to complaints handling, to escalation desk, to credit card website support and navigation, to motor policy sales quality analysis. The learning and delivery of knowledge has never ended. 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Like all fingers in the hand, all are not equal. All learners are similarly not up-to speed from start, there is a lot of observation required (need hand holding session), some need little checks time to time and lastly there are some that run on auto pilot. 

And to be a trainer my job is to get them all to the closest to the required operational standards. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In my mind, everything is good when a customer gets service and pays the bill and leaves the conversation. This does no good to the business besides par revenue. On the contrary great customer service is one that has all the value added, like checking for the unstated needs, checking for the customer&#039;s well being in times of COVID-19. Going above and beyond the pay package to leave a mark in mind, that customer remembers calling for phone bill, and as i was a loyal customer since xx years, the handler asked for my well being and wished well for my family, leaves a different impact, leading recommendations for more incoming business in future. 

Small things make big impacts, good behaviour traits are gold 
What according to you makes you a good candidate for this position? 	I am a seasoned candidate in many fields as previously mentioned from India and UK with work experience to back up. I will be glad to be given an opportunity to have a chat with me to get proof of the substance. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5