Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 06:44:49 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (91) 7678498774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Desktop support Engineer | 30 july 2021 | 15200
Previous Employer 1 | Progression infonet | Desktop support Engineer | 7 March 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will internet working or not
And if internet is working fine then i will check other websites are working or not if they are working fine then i will check ndtv.com on other browser and if they r working on other browser then i will clear cache and cookies of that specific browser which was not able to run website. And i will check settings are fine or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Go to mobile settings
2. Tap bluetooth option
3. Turn on bluetooth
4. Turn on bluetooth of speaker
4 . A list of device will appear
5. Then speaker option will show
6. Tap on it and i will ask or pair  click or pairing now you are connected.

What according to you makes you a good candidate for customer service or technical support job?

Hardwork
Ability of learning new things

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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