Subject: FW: Tech Support Candidate - Vivekanand Kaul
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 21 Jul 2021 10:36:44 +0000

This guy doesn’t have tech support experience but emailed us saying he wants job in tech support. Talk to him and see what kind of experience he has and why he thinks he is fit for tech support

From: Vivekanand Kaul <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 20 July 2021 at 4:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vivekanand Kaul

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vivekanand Kaul
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9953933314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      GReater Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Website navigation support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        EXL Service     Quality Assurance               44000
Previous Employer 1     American express        Website support and escalation desk     08/2018 35000
Previous Employer 2     HCL Technologies        Quality analyst 09/2014 25000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Need to know the error code, if it is network or website issue or an application issue.
1. Network-Need to check if an alternative device working on same setting to narrow down. If does not work, check lights on router lights to check scope of support.
2. Open same website in an alternative device, working and not working decides next step.
3. Lastly checking if the application being used if its upto date, simplest way to check is to uninstall and reinstall and try out.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth speaker, make sure its connected to power or charged.
2. Switch on bluetooth on phone by pulling down the screen from top to middle of screen and tapping on bluetooth icon.
3. Scan for available devices.
4. Look for device name LIVETOOTH in list and tap on it to connect.
5. The speaker will give you a notification of being connected.

Enjoy playing your audio from phone or laptop connecting the similar way.
What according to you makes you a good candidate for customer service or technical support job? 1. Strong understanding and knowledge of the product.
2. Patience
3. Follow through till the goal
4. Success.
On a scale of 1 - 5 please rate your fluency in spoken English  5