Subject: Trainer Candidate - Swati I
From: Swati I <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 06:28:47 -0400

Tech Support
Test

Name

Swati
I

E-mail

[email-masked]

Phone Number

(91) 9908011545

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Airtel

Manager

Na

9.45L

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

I have
been working as a Training and Quality SPOC. Creating training need inputs for
the advisors and getting refreshers conducted . Preparing contents for the
training

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Motivating the teams to perform well post
training

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Customer
delight and making customer friends for life

What according to
you makes you a good candidate for this position?

I have
hands on sales and customer experience experience

On a scale of 1 - 5
please rate your fluency in spoken English

5