Subject: FW: Tech Support Candidate - Mohammad Amir Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 21 Jul 2021 09:06:16 +0000

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From: Mohammad Amir Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 July 2021 at 8:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohammad Amir Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohammad Amir Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9871619423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Laxmi Nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
iOS and iPadOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh Services India Pvt Ltd Sr. Representative, Operations  14 August       30,000
Previous Employer 1     Tech Mahindra   Customer Support Executive      31 December,2020        17500
Previous Employer 2     S.H Infotech Pvt Ltd    Sales Executive NA      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will make sure I've an active internet connection on my Mac/PC by opening other websites/URL
2. Will try to close current search window/browser and again try to open same link
3. Check on other devices(mobile,pc if any) to confirm if there's any ongoing issue with the link
4. If the link is opening on other devices and have an active internet connection, then I'll check for VPN or any other blockers/antivirus which may be blocking this website to open successfully
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth on speaker and mobile phone
2. Go to Settings > Bluetooth on mobile phone
3. Locate Bluetooth speaker in the list
4. Tap on the speakers name to connect with mobile
What according to you makes you a good candidate for customer service or technical support job? I've more than two years of experience in handling customers directly or indirectly and have worked with several programs/LOB inside the organisation and currently working as a technical support mentor for reputed client(Apple) in my current organisation and I possess all the necessary skills required for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English  5