Subject: FW: Tech Support Candidate - Krishnaiyer Jayànth
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 21 Jul 2021 09:05:04 +0000

Doubt but check

From: Krishnaiyer Jayànth <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 July 2021 at 9:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Krishnaiyer Jayànth

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Krishnaiyer Jayànth
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8179893647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Specialist      9 July 21       36500
Previous Employer 1     Unisys  Sr tech support analyst         31 mar 2020     33000
Previous Employer 2     Tech Mahindra   Sr tech support analyst 18 may 2018     30000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will initially try and check the network connectivity.
Then , check if it's the same issue with all browsers.
Try and restart the device and hard reset
If issue persists, will escalate accordingly for further assistance
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings
Refresh to see the device
Click add device and pair.
Then share the data via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? According to the experience that I have had in handling the customers being customer centric and being accurate about the resolution being provided.
Also will make sure it's going to be fixed in the first go itself and maintain FCR and all the metrics required.
On a scale of 1 - 5 please rate your fluency in spoken English  5