Subject: Trainer Candidate - Ratan Kumar
From: Ratan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 03:47:58 -0400

| | Tech Support Test

Name | Ratan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9711367540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not Working | | |
Previous Employer 1 | Ericsson (Off role) | TSG Lead | 31/08/2018 | 51000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immidiate
Please briefly describe your work experience specifically in training? | Trained cc for correct capturing of complaints
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Attrition
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Al ready shared
What according to you makes you a good candidate for this position? | Al ready shared
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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