Subject: Trainer Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 03:19:03 -0400

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (+91) 8527268151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI Card Payment and Services Ltd. | Senior Executive | Working | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

I have done my graduated from the University of Delhi and after completing my graduation I joined the SBI Card as an associate, now I got two promotions and now I am a senior executive.
My total working experience is 6.4 years and I have played many roles in SBI Card like when I joined that time I worked in the email and chat process after that I work for MIS data reporting and give the training to new joiners as well as the nodal officer that I worked for operation department like KYC, Application department. After that I got promoted as a senior executive so I work for the social media team and give the tr now I am floor super wiser and handling the escalation case which is received from RBI, SBI Chairman, Legal issue.
Meanwhile, I was a training Mentor for New Joiner.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Tell Day I have not faced the most difficult situation but I always face the problem with fresher, because I have the teach each and everything line by line.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you're not only keeping them satisfied – you're also keeping them loyal
What according to you makes you a good candidate for this position? | I am having 6.5 years of working exp, I am a good team player as I have already spent most of my time with customer related query and complaints so I am more family with this process
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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