Subject: Tech Support Candidate - Suresh Kumar
From: Suresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 02:02:41 -0400

| | Tech Support Test

Name | Suresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9805594569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec. 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Synopsys india pvt. ltd | technical- IT | 15 july 2021 | 40000
Previous Employer 2 | Renovision pvt. ltd | desktop support engineer L2 | 19 july 2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first we check is there any spelling mistake or not
2. then we check internet connectivity.
3. then we can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometime cookies and a full cache are the issues.
4. Refresh the web page.
5. check browser is up to date or not.
6. Try a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting > connected devices >Bluetooth > select pair new device and then tap then tap the speaker name.
What according to you makes you a good candidate for customer service or technical support job? | i have a good problem solver, i have a good knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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