Subject: Trainer Candidate - Rohit Rathore Rohit
From: Rohit Rathore Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 02:01:07 -0400

| | Tech Support Test

Name | Rohit Rathore Rohit
E-mail | [email-masked]
Phone Number | (091) 9650433211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRS ENTERPRISES | Acct and ops manager | Na | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Having 6 year of experience in operations in which 4 year of banking experience as operations manager where on weekly basis new product or new process to be given from my side
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While describing the whole new process to that person who don’t have any knowledge of banking that time i have to start the training with basic of banking
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is only happened for a while minutes or day but a great customer service provide strong relationships for long and in this case customer will provide more n more services
What according to you makes you a good candidate for this position? | Those who maintain the wow customer service without any error
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |