Subject: Tech Support Candidate - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 01:42:37 -0400

| | Tech Support Test

Name | Shivani Verma
E-mail | [email-masked]
Phone Number | (+91) 9766506502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal (WFH)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System Engineer | 21/09/21 | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To open a website
First check the internet connection
Check if the site is blocked
Check the Proxy settings and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth in movile phone
turn on the speaker
pair the two devices in the setting
devices will be connected

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
good problem solving and analytical skills
team spirit
ability to work with business critical issues to support clients and user

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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