Subject: Tech Support Candidate - Amit Singh
From: Amit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 13:00:13 -0400

| | Tech Support Test

Name | Amit Singh
E-mail | [email-masked]
Phone Number | (+91) 8929432200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kito Infocom Pvt Ltd | Sr CSR | Feb-2021 | 50000
Previous Employer 2 | Volcy Ventures India Pvt Ltd | Sr TSE | Aug 2018 | 45000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the URL
2- Check the Browser
3- Use a different browser
4- Delete all the history and cookies
5- Reset the browser
However steps depents of the erroe which we get while opening the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bloetooth on the deveice and phone, select the bluetooth name on the name and click connect.
What according to you makes you a good candidate for customer service or technical support job? | Because of under the concern of the customer well and assure them about the fixation of there problem and educate them the about the issue so that they should not face these types of issue again. And make a repo building with the customer so that by the end of the call customer should go happily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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