Subject: Tech Support Candidate - Shashi Kumar
From: Shashi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 11:37:58 -0400

| | Tech Support Test

Name | Shashi Kumar
E-mail | [email-masked]
Phone Number | (91) 8210933038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Internet and printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vmak research and Pvt Ltd | Technical support Engineer | 04/06/21 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on which error I'm getting. Firstly I'll check the website. Sometimes website might be down. If no internet error is there then I'll check internet connection. And if the error is this site can't be reached, I'll check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the BT speaker
Turn on Mobike BT
Search BT speaker name and pair
Connect to BT speaker

What according to you makes you a good candidate for customer service or technical support job? | Customer handling and work experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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