Subject: Tech Support Candidate - Mehak Abrol
From: Mehak Abrol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 11:09:30 -0400

| | Tech Support Test

Name | Mehak Abrol
E-mail | [email-masked]
Phone Number | (91) 7678665534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Customer care services | 29th december 2020 | 12000
Previous Employer 1 | Vinod gupta learning destination | DTP operator | 18th march 2020 | 18000
Previous Employer 2 | City collection | Collection department | 25th december 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure search result load properly.
2. Check your internet connectivity.
3. Look at the web address in the location bar. Does it start with https://

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.
2. Maintaining professional relationship with the customer.
3. Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.
4. The candidate is willing to go the extra mile for customers. The candidate has the ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix.
5. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
6. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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