Subject: Tech Support Candidate - Ankesh Singh
From: Ankesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 10:46:06 -0400

| | Tech Support Test

Name | Ankesh Singh
E-mail | [email-masked]
Phone Number | (91) 7905315845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 135
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2credit | System Administrator | Not yet resigned | 240000
Previous Employer 1 | Jetking Varanasi | IT Support Engineer | 30-November 2020 | 150000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Check the type of error.
If error is off IP we need to check it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of mobile and search for device.
Select the appropriate device and pair with him

What according to you makes you a good candidate for customer service or technical support job? | As i experienced in my previous and current job that i am able to solve user queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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