Subject: Tech Support Candidate - Prince kainth
From: Prince kainth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 10:21:46 -0400

Tech Support
Test

Name

Prince
kainth

E-mail

[email-masked]

Phone Number

(91) 8288838255

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rajpura

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Eclerx pvt Ltd

analyst

31 OCT
2020

18000

Previous Employer 2

concentrix Pvt LTD

L2 TECHNICAL
SUPPORT

10/June/2021

21000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-Refresh
page

2- check internet connection

3 clear cache n cookies

4 clear browsing history

5 make sure web browser is up to date

6 restart the web browser

7 make sure java script enabled

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Android

Go to setting> connect devices> Bluetooth.

Select pair new device and then tap the speaker's name and then
connect

What according to you makes you a good candidate
for customer service or technical support job?

I am
willing to go the extra mile for customers. I have a ability to look at a
problem from many perspective. I can work with others to develop a new solution
to fix the prolem . at the end I have Problem solving skill.

On a
scale of 1 - 5 please rate your fluency in spoken English

5