Subject: Tech Support Candidate - N RajeevKumar patro
From: N RajeevKumar patro <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 09:23:41 -0400

| | Tech Support Test

Name | N RajeevKumar patro
E-mail | [email-masked]
Phone Number | (+91) 6371661153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | basware | AP specialist | 2018 | 20.230
Previous Employer 1 | Xerox technology | Quality associate production technical | working | 30.345
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a user i will first restart the system and clear all the cache from the computer. then i will try this website to open if i will still getting the error then i will check this website in another browser. if still i am getting then i check it which type of error and after that i raise that issue to our support team to fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first i open my Bluetooth setting in my phone and speaker as well. each Bluetooth have unique name try to pair my mobile Bluetooth to speaker Bluetooth. in my mobile speaker Bluetooth name will show .after that i will make paired both the devices. finally they are connected.

What according to you makes you a good candidate for customer service or technical support job? | That is communication skills Quick  response , We identified customer need & wants, keep always smiling , given proper to the point  answer ,  always work positive  , time management ,flexible , learn new technology everyday from the colleagues , seniors and from internet as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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