Subject: Tech Support Candidate - Jagriti Jha
From: Jagriti Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 08:18:50 -0400

| | Tech Support Test

Name | Jagriti Jha
E-mail | [email-masked]
Phone Number | (91) 6390658344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Service desk analyst | 28 may 2021 | 16962
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check this link on other browsers .
Will clear the cache and reset browser.

Still if error occurs , check the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings >tap Bluetooth option >turn on Bluetooth>list of available devices will appear>tap on your device it will connect
What according to you makes you a good candidate for customer service or technical support job? | The candidate should have good communication skills ,should know how to handle a irritated user. should have excellent problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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