Subject: Tech Support Candidate - Akanksha Mishra
From: Akanksha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 08:17:29 -0400

| | Tech Support Test

Name | Akanksha Mishra
E-mail | [email-masked]
Phone Number | (+91) 8287259830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
window admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BLISS infosoft pvt. ltd. | Sr. Technical support | 30june2021 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

cause: page is missing/deleted
wrong website
website is down

solution: If specific page is missing search the website for desired content double check the website link because it my have been changed.
And also check to the another URL If having same issue then kindly check your internet.
And last 1 time restart your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Bluetooth speaker" or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

In the customer service, we give the answer to the client issue like what will be the expected issue but in the technical support, we resolve the issue with technical knowledge of the product also and guide the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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