Subject: Tech Support Candidate - Jatin Dharma
From: Jatin Dharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 08:01:07 -0400

Tech Support
Test

Name

Jatin
Dharma

E-mail

[email-masked]

Phone Number

(91) 8882097881

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Excitel broadband

Customer support
executive

10 july

19000

Previous Employer 1

Muses marketing

Operational
manager

10 August 2020

28000

Previous
Employer 2

Squadstock global private limited

Operational manager

30 july
2019

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all, I will check
for internet connection by entering www.google.com

Secondly i will check for internet router and then confirm the website by
entering to command prompt and tracert report of website if website is down or
not

If not then i will transfer the issue to the ISP internet service
provider

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth device to be paired

Open settings on mobile phone and enter to bluetooth setting turn on the
bluetooth and find for the given bluetooth device

Then connect and pair the device

What according to you makes you a good candidate
for customer service or technical support job?

I enjoy
communicating with people

Have strong analytical skills that allow to solve problems quickly and can work
under pressure to resolve issue of customer and client in line with the target
my employer demands

On a scale of 1 - 5 please rate your
fluency in spoken English

4