Subject: Re: Tech Support Candidate - Shivam Rastogi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 20 Jul 2021 03:42:00 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 20, 2021, at 3:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shivam Rastogi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 20 July 2021 at 5:40 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Rastogi 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Rastogi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(201307) 7982027633 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sector 78 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon 	CSE 	N/A 	26000 
Previous Employer 1 	Concentrix 	Technical support 	01/12/2019 	17000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	At first, i would check if my internet connection is working fine. If yes, i would close the tab and try re open the webpage in a new tab. If it still doesn't work, i would check if there is any filter applied on the web browser,. If not, i would try opening a different website, if that opens up fine, that does mean that the server of website( www.ndtv.com ) is down. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps to connect a bluetooth speaker to a mobile phone are - 

1. Switch on the bluetooth in both of the devices. 
2. Put speaker's bluetooth in a visible mode. 
3. Search for available devices using your mobile phone to connect with. 
4. Click on your speaker's bluetooth name from.the list on your mobile phone for the available decives and hit pair. 

It may take 10-15 seconds and both devices will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Fluency in required language, work experience, punctuality, team player, soft spoken. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4