Subject: Re: Tech Support Candidate - Seerat Mahajan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 20 Jul 2021 03:40:43 -0700 (MST)

His spoken is broken and he also have to serve 1 month notice. For swagtron he is not ready as he is looking in hardcore tech 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 20, 2021, at 3:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for EPOS, If not good, check for swagtron 

From: Seerat Mahajan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 18 July 2021 at 3:02 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Seerat Mahajan 

	

	
	
			Tech Support Test 
		
	Name 	Seerat Mahajan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 6239263245 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NIIT LTD 	QA ASSURANCE 	Currently working 	25000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If i am trying a open a website www.ndtv.com and i get an error, i will follow the below troubleshooting steps to try to solve this issue - 
1. I will check if my system is connected to the internet or not, i will try to run google or other sites to check if i am getting the same error on other sites as well and if i get same error on all the sites then i will restart my router or will try to connect to another broadband. 
2. If other sites are running fine, then i will try to run that particular site using other machine, may be mobile or other system to confirm if the issue is with my browser/system settings or the servers of the website is down. 
3. Then i will check if ndtv.com might be disabled for my region, there are website using which we can check the same. 
4. If website is running fine for my area in that case i can try to open the website in other browser or in incognito mode and also try to change my browser settings like pop up blockers, ad ons etc. 
5. Using the above steps, i can narrow down my problem where actually it lies. 
If there is an issue at the website end, in that case we can wait for send an email to the organisation regarding the same. 
If there is an issue with my wifi, then i can try to check and change my router settings. 
If there is an issue with my system only in thay case i can try download a VPN and check or change the DNS settings for wifi issue as well or can try to reboot my system or change browser and browser settings as well 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speakers and activate it to pairing mode. 
2. Turn on the bluetooth on your mobile device. 
3. Click on scan for devices on your mobile device and search for your speakers name. 
4. Ones you find your speaker in the lost then select it. 
	What according to you makes you a good candidate for customer service or technical support job? 	Hello, 
As a working professional from technical background according to me i can be the best fit for the role for technical support in your organisation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5