Subject: Tech Support Candidate - Ayush Srivastav
From: Ayush Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 05:23:53 -0400

| | Tech Support Test

Name | Ayush Srivastav
E-mail | [email-masked]
Phone Number | (+91) 8118844970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 134, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will verify that I have entered the correct URL if I am using the HTTP: or HTTPS: portion of the URL.

Secondly, I will check if I forgot a 'w' or mistakenly added an extra 'w' in www.

Thirdly, I will check the file extension of the page for eg, .com, .html, etc and correct capitalization i.e case sensitive.

Fourthly, If there is no error in writing the URL in the address bar, then I will check my network connection. There might be three possibilities.

a) Network connection was interrupted.
b) Network connection was reset.
c) Network connection has timed out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | The requirements which are mentioned in the eligibility criteria of your company, I completely fulfilled that and hence it makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |