Subject: Tech Support Candidate - Aradhana Shukla
From: Aradhana Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 03:21:23 -0400

| | Tech Support Test

Name | Aradhana Shukla
E-mail | [email-masked]
Phone Number | (91) 9327779135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Any software related queries

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclinicalworks | Technical support | Till date | 44000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a user:

I will check the web address for any typo error made
I will check my internet connection
Otherwise i will connect with website owner or contact help desk.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth from settings
Turn on device
Pair the two devices with a passkey
Connect with correct name

Its shows connected

What according to you makes you a good candidate for customer service or technical support job?

I have a good 4 experience of working with US based MNC
Wherein i have worked with international healthcare workers to fix their software related issues.
Providing best customer service & satisfaction is my topmost priority and area of interest.
I would love to work with your firm and provide the best assistance there.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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