Subject: Trainer Candidate - Shyama Deogharia
From: Shyama Deogharia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 02:59:26 -0400

| | Tech Support Test

Name | Shyama Deogharia
E-mail | [email-masked]
Phone Number | (91) 8310322102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SFT solution pvt ltd | Team manager(cx support) | 1 month notice period | 80k
Previous Employer 1 | Swiggy | Floor Supervisor | 2nd dec 2018 | NA
Previous Employer 2 | Capita ind pvt ltd | senior cx support executive | 4th june 2017 | NA

If Selected, how much time do you need to join? | immediate

Please briefly describe your work experience specifically in training?

• Team Handling and responsible in managing Daily Activities, Performance Metrics, etc.
• Training New Employees, setting up Relationship with Clients and meet the expectation of the Metrics.
• Handling escalations and resolving on Timeline basis from Client/Customer.
• Good organizational skills-prioritize workload while managing Client/Customer commitments.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Ability to achieve high performance goals and meet deadlines in a fast paced environment.
• Very strong interpersonal skills and the ability to build relationships with all employees and customers .

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

1.Monthly rating among the team is quite difficult for me because for eg-if 3 members doing good equally and i can give only 1 member a high rating,that time i am facing a big challenge.
2.Allocating leaves.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service means customer is satisfied with our services via call or mail.

Great services means we are getting very less calls regarding customer issues.

What according to you makes you a good candidate for this position?

A candidate who have leadership quality.
A candidate who have the ability to build relationships with all employees and customers .
Handling escalations and resolving on Timeline basis from Client/Customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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