Subject: Trainer Candidate - Sapna Mazumdar
From: Sapna Mazumdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Jul 2021 00:11:21 -0400

Tech Support
Test

Name

Sapna
Mazumdar

E-mail

[email-masked]

Phone Number

(+91) 7838254236

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka mor

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Unibiztec Pvt Ltd

Sr QA

NA

30400

Previous
Employer 1

TISPL

QA

10 Jan 2018

28000

Previous Employer 2

NIIT Pvt Ltd

QA

8 Aug
2015

20000

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

On job
training, refresher training, identifying the inputs for training, analysis of
batches, assessing the batches, preparing reports, providing the the operations
with necessary data as and hen required.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

the most difficult situation is when the training
starts and it is night shift. we have to be constantly keep up the energy so
that batch does not sound boring and it should interest the people for the
entire shift. cover up  the course with the relevant information so that
information download is complete on timely basis. dealing with the people of
different mindsets. Trying to turn the bunch of people into team. People
engangement in the batch.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

good customer service when we follow the parametric and help the
customer according to the process. Great customer service is when we go beyond
our specified metrics and help the customer to make the customer happy by
enhancing the customer experience.for example a customer came with an issue and
you helped the customer in best possible way that is good customer service. When
customer comes with an issue and you not only help the customer but also
enhanced the customer experience by talking politely and offering different
options and educating the customer about future situations. adding to the
knowledge. that is great customer service. Concluding taking extra care of the
customer is great customer service.

What according to
you makes you a good candidate for this position?

I like to
interact with different people. it riches your experience with life. Everyday is
a new day and you learn a lot. lot of exposure is there in this job and i love
exploring new things in the job.

On a scale of 1 - 5
please rate your fluency in spoken English

5