Subject: Trainer Candidate - Chandan Singh
From: Chandan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 02:00:01 -0400

Tech Support
Test

Name

Chandan
Singh

E-mail

[email-masked]

Phone Number

(91) 9871785038

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

South Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Assistant Manager

Na

Na

Previous
Employer 1

Wipro

Quality Auditor

Na

Na

Previous
Employer 2

If Selected, how much time do you need
to join?

30

Please briefly describe your work
experience specifically in training?

9+ years of Working
experience for Top Tech & consumer Electronics companies, Managing Training
& Quality for last 5+ years,  done PMP for various new workflows &
businesses

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Was working for a consumer electronics giant,
when we transitioned the business, customer experience score was a big
opportunity, we took the challenge and run multiple programs which resulted 70%
improvement from current score with 100+ new ideas and revamped the entire
learning deck/Module for front line engineers.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The Goal should always be great customer service
experience, even when you calculate NPS score you always look for great customer
service experience. Great customer service increases the brand value, trust in
brand, long relationship with customer etc. Good customer service is always
considered as neutral respons from customer.

What according to
you makes you a good candidate for this position?

You can
consider me because of:

1) 9+ years of experience to drive the customer experience

2) 5+ Years of experience in Managing Training & Quality

3)Lean & Green Belt Certified

4)Managed learning & development and process innovation for tech giant
companies

5)Run the multiple process improve plan etc.

On a scale of 1 - 5
please rate your fluency in spoken English

5