Subject: Trainer Candidate - Meenu Jaggi
From: Meenu Jaggi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Jul 2021 01:57:50 -0400

| | Tech Support Test

Name | Meenu Jaggi
E-mail | [email-masked]
Phone Number | (91) 9873300533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 72 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just dial | Manager | Na | 510000
Previous Employer 1 | Indiamart | Manager | Na | 51000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 20 Days

Please briefly describe your work experience specifically in training?

Have been conducting training for team members not only in India mart but is also doing Q/A in JD.
Auditing team working (calls/ticket Handling)
Creating training needs and materials )
Analysing bottom performers and finding the mehtods to improve the working

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Whennyou need to train you peers who are working in same organisation earlier than you
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to give the solution of the problem as asked only ...but to be the great customer support one need to analyse the problem and see the best possible available solutions .it is to create a wow moment for your customer.
What according to you makes you a good candidate for this position? | My experience in customer support and my passion of teaching .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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