Subject: Trainer Candidate - Madhvi Pathak Madhvi
From: Madhvi Pathak Madhvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 07:45:21 -0400

| | Tech Support Test

Name | Madhvi Pathak Madhvi
E-mail | [email-masked]
Phone Number | (91) 8957661990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Sr. Technical associate | | 28000
Previous Employer 1 | Convergys | Sales associate 2 | 2 August 2019 | 19000
Previous Employer 2 | Concentrix | Practioner | 2 Feb 2018 | 17000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Customer service
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Not yet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you will satisfy and fully all the needs of the customer that will be great customer service
What according to you makes you a good candidate for this position? | Confidence knowledge about process and product
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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