Subject: Trainer Candidate - Sonali mondal
From: Sonali mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 05:49:01 -0400

| | Tech Support Test

Name | Sonali mondal
E-mail | [email-masked]
Phone Number | (91) 9560510168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Incedo technology | | |
Previous Employer 2 | Allianz partners | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Conducted new hire training / given classroom / group/ one o one training’s / conducting refresher training’s
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | People can be managed however we need to understand the person’s mind as in are they open to feedback’s or not . Most people come from different backgrounds and have different point of perspective so before we start to manage a team or start a training session we need to have a joint discussion on what is expected
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where you are keeping your customers with you and great is when they are royal to you
What according to you makes you a good candidate for this position? | I have all the expertise and experience for the smooth transition for the job role
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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