Subject: Trainer Candidate - Rupali Upadhyay
From: Rupali Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Jul 2021 05:22:21 -0400

| | Tech Support Test

Name | Rupali Upadhyay
E-mail | [email-masked]
Phone Number | (91) 9981594470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxbupa | Assistant Manager- Training and Operations | Working | 34K
Previous Employer 1 | ICICI Foundation | Trainer-OA | 30-04-2020 | 32K
Previous Employer 2 | NA | NA | NA |

If Selected, how much time do you need to join? | One month notice period
Please briefly describe your work experience specifically in training? | 5+ years experience into training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To train such executive who thinks my training is neither necessary nor important

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is meeting expectations while great CS is exceeding expectations.
2. Good CS ensures the problem gets addressed while great CS will ensure more than fixing what's broken while going extra mile.

What according to you makes you a good candidate for this position? | My relevant experience and skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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