Subject: Tech Support Candidate - Sandeep Shukla Sandeep
From: Sandeep Shukla Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Jul 2021 10:15:57 -0400

| | Tech Support Test

Name | Sandeep Shukla Sandeep
E-mail | [email-masked]
Phone Number | (91) 7701858228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TA Digital | Associate system engineer | | 31000
Previous Employer 1 | Onward e services | IT Support engineer | | 16000
Previous Employer 2 | Cms IT services | Trainee | | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check that, I am connected
to network for  internet access,
After that , if yes, check the network adapter driver is that updated , check the dns configured in the system , update the driver

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth settings and turn on Bluetooth of mobile and turn on speaker then , search for speaker in mobile Bluetooth then connect the same
What according to you makes you a good candidate for customer service or technical support job? | I am having 3 years of experience in technical support and troubleshooting various issues over call chat remote.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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