Subject: Tech Support Candidate - PRATEEK SRIVASTAVA
From: PRATEEK SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Jul 2021 07:34:50 -0400

Tech Support
Test

Name

PRATEEK
SRIVASTAVA

E-mail

[email-masked]

Phone Number

(+91) 7065342903

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nirman Vihar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kings Security Gaurds Services

Assistant Multitasking

30 Days
Notice

21000

Previous Employer 1

FIS Global Services

Chargeback
Officer

22-FEB-2021

18700

Previous Employer 2

Sopra Steria

IT Support
Engineer

31-July-2020

30000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
the Internet Connectivity.

2. Clear the browsing history, cache & cookies.

3. Try to open the site on another browser.

4. Check if the site is working properly or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Enable
the Bluetooth on the phone.

2. Switch on the Bluetooth Speaker.

3. Refresh the list showing on the phone.

4. Find and select the device name from the list showing on the mobile screen
and tap to pair option to connect the device from the mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

1. I have an experience customer service .with a
technical degree.

2. Know how to interact & empathize with the customer.

3. Understanding the need of customer and providing the resolutions accordingly.

On a scale of 1 - 5 please rate your fluency in
spoken English

4