Subject: Tech Support Candidate - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 16:39:45 -0400

| | Tech Support Test

Name | Shivani Verma
E-mail | [email-masked]
Phone Number | (+91) 9766506502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal (WFH)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Technical support engineer | 30/09/2021 | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To access any website first to check the internet connection, if the website is blocked in browser, the cookies , proxy settings and if ip is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the speaker
2 Turn one the bluetooth in my phone.
3 Search for speaker name
4 Pair the device and its connected

What according to you makes you a good candidate for customer service or technical support job?

1 good analytical and problem solving skills
2 good communication to handle clients
3 good writing skills to write mails, communications,
reports to higher authorities and clients.
4 Team building and helping attitude
5 In depth knowledge of the business and
services used for better understanding of the
problems

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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