Subject: Tech Support Candidate - Shubham Pandey
From: Shubham Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 15:19:40 -0400

| | Tech Support Test

Name | Shubham Pandey
E-mail | [email-masked]
Phone Number | (+91) 9621660588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Praxis | Reservation associate | 22-01-2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to open the link in other browser in such scenario or I will recheck the link if it is correct or not in terms of spelling also.

In case it doesn't work I will do research on Google and find the solution atlast.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth, scan the speaker connection name on phone, connect and play :)
What according to you makes you a good candidate for customer service or technical support job? | I love to interact people and like to solve their queries over calls and emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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