Subject: Tech Support Candidate - Sharjil Ahmad
From: Sharjil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 13:16:51 -0400

| | Tech Support Test

Name | Sharjil Ahmad
E-mail | [email-masked]
Phone Number | (91) 8360328520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | analytics vidhya | sr training consultant | oct 2020 | 43000
Previous Employer 2 | great learning | training consultant | june 2019 | 31000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will check my internet connection if it is working then I will open google.com
then I will check the web address that I am opening is correct or not.
if it is correct I will try to access it from other browser preferably Microsoft edge.
if nothing works we can try adding the website in compatibility settings of the browser.
the other option is to clear cache cookies and reset the browser and then restart the browser and then check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first I will switch on the speaker when it shows the blinking light which shows its ready to pair
then we will switch on the Bluetooth of our phone and then check the connected devices on our phone if already paired it will automatically get connected else we will select it from the list and tap on it and it will get connected

What according to you makes you a good candidate for customer service or technical support job? | patience, good communication, adaptability, good knowledge of basic it issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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