Subject: Trainer Candidate - Shraddha shukla
From: Shraddha shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 12:31:57 -0400

Tech Support
Test

Name

Shraddha
shukla

E-mail

[email-masked]

Phone Number

(+91) 6391033686

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Svatantra Microfin Pvt Ltd

Assistant Training
Manager

NA

49000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Maximum 3 months

Please briefly
describe your work experience specifically in training?

My
responsibilities in my current organization can be broadly divided in 5 major
categories:

1. Stand up Training- planning, execution and monitoring

2. Training need Analysis

3. Analysis of Coverage, completion and qualification.

4 . Training Centre Management.

5. Data and resource Management

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Training being a support function is always not
the priority for employees in an organization whose core focus is
sales/business. Collaboratively working along with the team without hampering
the soul of business is always a tough nut to crack. However as a trainer
delivery is our strength and as a training manager my team along with me has
paved this difficult part of collaboration to achieve the CCQ we had always
aimed for.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service can be defined as listening to the queries of customer and
providing solutions to the same. However great customer service is being on toes
when it comes to customer grievances. Putting an extra effort to make them feel
that they are not just the count in pool of customers but a valued asset.

What according to you makes you a good candidate
for this position?

I think I come with perfect combination of
expertise in my field and flexibility to adapt with new changes. With great
writing and speaking skills I will be able add more value to the mentioned
post/responsibilities.

On a scale of 1 - 5 please rate your
fluency in spoken English

4