Subject: Tech Support Candidate - Mukul Bhandari
From: Mukul Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 11:34:05 -0400

| | Tech Support Test

Name | Mukul Bhandari
E-mail | [email-masked]
Phone Number | (+91) 9711105894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT solutions Pvt Ltd | Sr.Exe | 23april2021 | 33000 apart from medical ,pf,
Previous Employer 1 | Fareportal Pvt Ltd | Exe | 1stMay2019 | 28000
Previous Employer 2 | IsonBpo | Exe | 23april19 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following will be my steps to check the error-
1.I'll check whether my internet is working properly and there is no latency.
2.I'll try refreshing the page
3.I'll check whether URL entered is correct or not.
4.I'll clear cache memory ,cookies and history.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly , I'll turn on my phone bluetooth and bluetooth visibility. Once , device name is reflecting in visibility list , we will have option to pair the device. Once the device is paired successfully, it is ready to use.
What according to you makes you a good candidate for customer service or technical support job? | If the candidate is having good and profound knowledge of the process and the ability to give customer first call first resolution makes a good candidate for customer service job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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