Subject: Tech Support Candidate - Neha Sharm
From: Neha Sharm <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 11:17:47 -0400

| | Tech Support Test

Name | Neha Sharm
E-mail | [email-masked]
Phone Number | (91) 9654953767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British telecom | Senior process associate | Still working | 24k
Previous Employer 1 | Aon Hewitt | Process associate | 12/01/18 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a website is not loading, the problem has probably caused by either one of these two points:

Client-side
Server-side
On client side, general assumption is that solution is much simpler. Problem usually caused by poor network connection, blocked website, browser plugins etc. To solve client side problems, you can reset your router, flush your cache, try a different browser or disable plugins.
On server-side, problems may occur because of multiple reasons. Therefore, solving problems on server-side a bit more challenging task. Maybe an exception occurred and it is handled improperly, maybe the network connection of server is down, maybe it is under attack etc. In this case, the problem can get way too specific to answer in one question and solving it requires a dedicated developer. But in general, if your website is not on crucial operation or serve masses, you can usually solve issues with rebooting the servers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Switch on bluetooth
Search for new device
Pair with the device

What according to you makes you a good candidate for customer service or technical support job?

Working with clients or customers is indeed not the easiest.
It is worth realising that nit everyone can do it of course there arw some skills that every one must have soo talking about me i m communicativeness, Enthusiasm, Professional,having negotiation skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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