Subject: Tech Support Candidate - Mohammad Amir Khan
From: Mohammad Amir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 10:33:58 -0400

| | Tech Support Test

Name | Mohammad Amir Khan
E-mail | [email-masked]
Phone Number | (+91) 9871619423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
iOS and iPadOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services India Pvt Ltd | Sr. Representative, Operations | 14 August | 30,000
Previous Employer 1 | Tech Mahindra | Customer Support Executive | 31 December,2020 | 17500
Previous Employer 2 | S.H Infotech Pvt Ltd | Sales Executive | NA | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure I've an active internet connection on my Mac/PC by opening other websites/URL
2. Will try to close current search window/browser and again try to open same link
3. Check on other devices(mobile,pc if any) to confirm if there's any ongoing issue with the link
4. If the link is opening on other devices and have an active internet connection, then I'll check for VPN or any other blockers/antivirus which may be blocking this website to open successfully

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on speaker and mobile phone
2. Go to Settings > Bluetooth on mobile phone
3. Locate Bluetooth speaker in the list
4. Tap on the speakers name to connect with mobile

What according to you makes you a good candidate for customer service or technical support job? | I've more than two years of experience in handling customers directly or indirectly and have worked with several programs/LOB inside the organisation and currently working as a technical support mentor for reputed client(Apple) in my current organisation and I possess all the necessary skills required for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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