Subject: Re: Tech Support Candidate - Akhil Sv
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 14 Jul 2021 05:16:27 -0700 (MST)

Not ready to relocate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 13, 2021, at 7:24 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Akhil Sv < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 13 July 2021 at 3:45 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Akhil Sv 

	

	
	
			Tech Support Test 
		
	Name 	Akhil Sv 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7907116208 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kerala 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Tech Mahindra 	Technical support associate 	31-08-2020 	24,000 
Previous Employer 2 	Amazon 	Customer support Associate 	31-04-2021 	27,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.I will check the internet connectivity 
2.check the same wifi on different device and restart the router 
3.disconnect and reconnect the same wifi 
4.restart the computer. 
5.clear cache on the browser 
6.Run windows network diagnostics 
7.check windows firewall functions 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.turn on blue tooth on both speaker and phone 
2.search for available bluetooth devices on phone 
3.select the speaker and enter the pairing code if asked. 
4.connect the device 
	What according to you makes you a good candidate for customer service or technical support job? 	Having 2 years of experience in both tech field and international customer service. I'm a Techy person and I can solve technical problems smoothly. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4