Subject: FW: Tech Support Candidate - sourabh kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 14 Jul 2021 12:01:57 +0000

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From: sourabh kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 July 2021 at 2:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - sourabh kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    sourabh kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9899966558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP
application server
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        newgen  technical support executive             20672
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly we will recheck the address. If still getting an error, then we will try to clear the cache of the browser. If still issue persist then it might be an back end issue which might get resolved by ndtv team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. we have to switch on the speaker.
2. Switch on the Bluetooth on phone.
3. Select the speaker name on your device.
4. Pair with the speaker (enter pin if required)
5. you are now connected.
What according to you makes you a good candidate for customer service or technical support job? I have good command over Application server, installation and configuration, deployment, remote work, troubleshooting, mysql database. Along with this i have experience in handling international clients via voice or chat process.
On a scale of 1 - 5 please rate your fluency in spoken English  5