Subject: Tech Support Candidate - Lucky Dawas
From: Lucky Dawas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 07:59:51 -0400

| | Tech Support Test

Name | Lucky Dawas
E-mail | [email-masked]
Phone Number | (+91) 7351686748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cyient Limited | Jr, GIS Engineer | 30/12/2020 | 10520
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button to open the menu panel.
Click History and select Clear Recent History.
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.
On the iPhone, open the Settings app.
Select Bluetooth.
Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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