Subject: Re: Tech Support Candidate - Nilam Kalgapure
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 14 Jul 2021 04:18:48 -0700 (MST)

Looking WFH Job 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 14, 2021, at 1:26 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nilam Kalgapure < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 14 July 2021 at 11:26 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nilam Kalgapure 

	

	
	
			Tech Support Test 
		
	Name 	Nilam Kalgapure 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(98903) 15197 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Pune 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	FIS global. solutions 	Senior Technical support 	currently working 	35 above 
Previous Employer 1 	innova solutions 	service desk engineer 	09/01/2020 	22 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	There may be many reason that site might not work. 
1. I would suggest the check the correct website name is entered. 
2.Will check am the only one who is facing the issue. 
3. Will try to restart the system. 
4. Will check with other browser. 
5. Will check internet connectivity. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on the bluetooth from Mobile. 
2.Also turn on Bluetooth speaker. 
3.Serach the bluetooth speaker on mobile phone. 
4. Just connect with the bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Am very good at customer handling. 
2. I have been rewarded 2 to 3 times by customer for quick issue resolution and knowing the customer issues cricticallity. 
3.Listening skills are very good. 
4. I take my resposibilities seriously and do my work on time . 
5. Good accuracy. 
6.Always looks for positive in every situation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5