Subject: Tech Support Candidate - Naziya Begum
From: Naziya Begum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 07:15:15 -0400

| | Tech Support Test

Name | Naziya Begum
E-mail | [email-masked]
Phone Number | (91) 9971224721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 19 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Provided tech support for our application itself

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netcarrots Loyalty Services Pvt Ltd | Response Executive | 30 June, 2021 | 18000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to get it fixed as per whatever error message popped up over the window. For instance If an error message popped like "This site is not reachable" then i will be having a check with my network first then i will jump to site setting and try to make changes over there then reload the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on both devices i.e. of speaker and the mobile as well
Tap on the device name of the speaker so that it gets connected.

What according to you makes you a good candidate for customer service or technical support job?

Effective communication
Active listening
Knowledge about the product/service to provide support against the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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