Subject: Trainer Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 06:22:42 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 9654142211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam Vihar South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xiaomi technology india pvt ltd | Senior sales executive | Still working | 30000
Previous Employer 1 | Bharti Airtel | Area Field Associate | Jan 2019 | 24500
Previous Employer 2 | Makemymoney | Finance advisor | July 2018 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I've started my career with OPPO MOBILE as Sales Executive where i've Worked for 2 years after that i joined MAKEMYMONEY Company where i was working as a Finance advisor in Loan Department for 9 months after company got wind up i Joined Bharti Airtel at the post of Area Field Associate where i manage a territory, team and Sales, i have worked there 1 year. Currently i'm working in XIAOMI TECHNOLOGY INDIA PVT LTD as a Senior Sales Officers, in this company i look all store operations such as Marketing, manage training parts, handle team, business development, Client services and relationships. If i get selected to a interview with your company it will help me tell you in detail about my Experiences
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Team management and training are both challenging as well as entertaining. As a team you need build up trust upon team so that the team works go in flow, sometimes you even face rejection and contradiction over any odd discussion but as a team you need you listen, accept and correct each is all what called team work, so this is the oNly challenge i faced at my Initial stage of career. But i learned that and now i know how to build a perfect team

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Get customer satisfied with your service is good but if you may able to keep your customer loyal to your is greatest service.
If your knows you for your role it might called a good service but if your knows you with name, now thats called the great service.
If you r capable of deliver more than that customer expected is known as good service.
Building a relation like family with your customer is called great service.

What according to you makes you a good candidate for this position? | Though this position has an important role in growth of any organization, and you also need a candidate who can fulfil this role and get the company to next level and i'm Best in it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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