Subject: Tech Support Candidate - Yasharth Nagaich
From: Yasharth Nagaich <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 04:52:29 -0400

Tech Support
Test

Name

Yasharth
Nagaich

E-mail

[email-masked]

Phone Number

(91) 7973845769

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Panchkula

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix Daksh Services
India Pvt. Ltd. Chandigarh

Senior Process
Executive

9th March 2021

31000

Previous
Employer 2

Concentrix Daksh Services India Pvt. Ltd., Gurugram

Senior Process
Executive

1st August 2019

28000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In case if I am unable to open the website
www.ndtv.com, I will first check-:

>if I am able to open any other website like www.google.com.

>If not then I will check the internet connectivity on the system from the
right hand side bottom side of the screen (system tray).

>Also we will try to send the ping command from cmd screen to check if we are
able to send and receive the data packets.

>I will also try to open the website by turning on the system in safe mode to
check for further issues.

>I will also try to open in any other browser.

> Also restarting the system is also one of the option.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

>I will turn on the bluetooth of speaker and my phone on.

>I will go the bluetooth settings of my phone and under available devices, I
will look for my speaker and will pair accordingly.

>I t will get connected.

What according to you makes you a
good candidate for customer service or technical support job?

A good candidate for customer service or technical support
will be who understands the customers actual issue and also who provides all the
required/relevant information regarding the issue and the resolution provided.
So that if customer faces the same issue in future then he/she is able to find
the right information on right time.

On a scale of 1 - 5
please rate your fluency in spoken English

4